Contact & FAQs
Registrations for the Dive In Festival 2016 are now closed.
We are managing registration for more than 7000 tickets for 60 events in 15 locations in 10 countries. Here are some answers to your most frequently asked questions.
HOW DO I CANCEL/WITHDRAW MY TICKET?
You can withdraw your ticket on the Dive In app or on the website MY EVENTS if you are no longer able to attend an event.
WHY CAN’T I REGISTER FOR AN EVENT?
If you are not able to register for an event, this means that the event has been completely oversubscribed and is no longer open for registration. Don’t forget there are many other great events for which there are still tickets available.
WHY AM I ON A WAITING LIST?
Once you register for an event, you are placed on a waiting list until the event organisers allocate tickets. They are doing this to ensure tickets are allocated in an even spread so that everyone in the market, in all the locations, has a fair chance to attend all of the events.
WHY DIDN’T I GET A TICKET?
Ticketing for the most popular events is an open ballot, regardless of when you registered. You may not be successful in getting a ticket for the most popular events even if you registered soon after the launch. Don’t forget there are many other great events for which there are still tickets available.
WHERE CAN I FIND MY TICKETS?
You can check the status of all your tickets in MY EVENTS on the app or website. You can withdraw your ticket in MY EVENTS if you are no longer able to attend an event.
CAN I HAVE EXTRA TICKETS?
Tickets are non-transferable and you cannot register for tickets events for other people. The Dive In festival is only open to professionals within the insurance industry, so it is not possible to apply for tickets for friends or family.
You can print your tickets or bring your mobile phone if you are using the app. Don’t forget to bring photo ID as many venues will require this for you to collect a pass.
If you require special assistance to attend or have any other questions which are not covered here, please contact firstname.lastname@example.org
Your Dive In festival team.