Contact & FAQs
Here are some answers to your most frequently asked questions.
HOW DO I CANCEL/WITHDRAW MY TICKET?
You can withdraw your ticket on the Dive In app or on the website MY EVENTS if you are no longer able to attend an event.
WHY CAN’T I REGISTER FOR AN EVENT?
Tickets are allocated on a first-come, first-served basis. If you are not able to register for an event, this means that the event has been completely oversubscribed and is no longer open for registration. Don’t forget there are many other great events for which there are still tickets available.
WHAT IF I REQUIRE SPECIAL ASSISTANCE?
If you require special assistance, please contact firstname.lastname@example.org. BSL is available but please contact us as soon as possible so there is sufficient time to put this in place.
WHERE CAN I FIND MY TICKETS?
You can check the status of all your tickets in MY EVENTS on the app or website. You can withdraw your ticket in MY EVENTS if you are no longer able to attend an event.
CAN I HAVE EXTRA TICKETS?
Tickets are non-transferable and you cannot register for tickets events for other people. The Dive In festival is only open to professionals within the insurance industry, so it is not possible to apply for tickets for friends or family.
You can print your tickets or bring your mobile phone if you are using the app. Don’t forget to bring photo ID as many venues will require this for you to collect a pass.
If your question is not covered here, please contact email@example.com.
Your Dive In festival team.